Hotel Indigo Cleveland-Beachwood, an IHG Hotel

We were sent over from the Home2 suites on a work trip, because home2 was heavily overbooked. Front Desk was very friendly, but could not give us any info about getting the breakfast that is included at Home2. Water Pressure is very poor, with one small (seemingly intended to be handheld?) shower head. Bathroom is small, I was surprised to see only a stand up shower. Beds are small but comfortable. It is in a good area, close to the highway and lots of restaurants/places to go nearby. I would not recommend it or come back, personally. It wasn’t horrible, there are just better options.

My husband and I stayed here for a wedding weekend. Because there are a number of hotels in the area for comparable price, we chose this one based on reviews. The room was fine, clean enough, fitness center small but fine, service at the front desk friendly and helpful (supplied me with a razor I forgot to pack). Unfortunately, the walls here are PAPER THIN. Our room had an adjoining door to the room next door, and we did not know until late that night when we were sleeping that someone was staying in the connecting room. It was a man and his young son. You could hear EVERYTHING next door, from the little boy knocking on the connecting door, to every whisper and comment. We could even hear how many cans of soda or beer were opened that night. It was quite late, and I was not really in the mood to gather all of my things and trudge to the front desk to ask for another room. I also do not understand why in most hotels when many rooms are available, guests are often clumped together in rooms all next door. Anyway, I have never experienced walls being that thin before in any hotel I have ever stayed in. It was really quite unbelievable how much we could hear—it felt like they were in the same room.

I'm here on business from Seattle. Couple of things. The cleaning People need to pick it up a little bit. My toilet wasn't clean when I got back from the day. They didn't restock my coffee. So I had to go down and get one. If the ank cleaning the toilet, then what else are they not cleaning? And I know they didn't clean the toilet. Because I left a little something in there and they didn't check it. It needed to be clean. not flushed. Also, their ice Maker while it was turned on. It wasn't set to make ice. Luckily I'm a maintenance man for high-end. Apartment complex is in Seattle and I turned on the ice Maker. On top of that, where is there maintenance man? My sinks clogged. Also, the area that this hotel is in is quite expensive. There isn't really anywhere to eat on a $50 stipend without heading far away. They did have a free breakfast at that. Breakfast is actually one of the best breakfast I have ever had. The person who's cooking in that kitchen is a good chef and they do a great job. The individual who serves us to at that kitchen is also very nice, very polite and very helpful.. The front desk was great. There was a gentleman there who made sure he took care of me for everything I asked for. Let's get those toilets cleaned hotel indigo.

My husband and I have stayed at many, many IHG branded hotels and have been loyal customers. However this stay failed miserably at meeting expectations. The Hotel Indigo line is listed on the IHG website as a “luxury” brand. This hotel could not come close to being considered luxury. Items that did not meet expectations: 1) night stands were visibly dirty with food residue, 2) hair was visible on toilet, 3) the wrapper on the provided plastic cups was covered in holes and had a hair on it (!!), 4) the toilet paper holder would not stay put together, 5) the elevator made an extremely loud noise every time that could be heard throughout the floor, 6) the sink was cracked and collecting dirt and mildew in the crack, 7) the toilet made a terrible noise when flushing. I could go on but it is embarrassing that IHG considers this to be a luxury hotel. The only positives: front desk staff was friendly upon arrival, location is convenient to highway. I highly recommend staying elsewhere.

Pro-The front desk supervisor Erron is extremely nice and gave top tier customer service. The front desk staff is nice as well. Very comfortable bed. ff of my hotel door handle. I reported these issues to the person at the front desk. I was told the general manager would pull the hallway camera to look into it. Sadly GM don't care about his guests. It took for me to speak to the GM in person after 4 days of not Cons- I stayed at this hotel and had some personal thing stolen from out of my room. Also someone stole 2 Wal-Mart bags from o getting any feedback on this matter. The GM Mike stated he thought I checked out. That's strange as the hotel continues to charge for the room daily. He acted as if he wasn't familiar with my complaints. Also, he was VERY NONCHALANT about the theft incidents I have experienced. I have spoken to several front desk employees that assured me the message was given to the gym. If you want to stay at a hotel where you don't mind your things being stolen and a GM that don't have good customer service. Stay here! I am beyond disappointed in my things being stolen and how poorly it's being dealt with. Mike tried to tell me there isn't a camera on my floor. However, the camera is DIRECTLY on the left side of my hotel door. Not once did I receive an apology for these incidents.